Nikki B. Crafty does not offer returns on items. Nikki B. Crafty offers 14 days exchange policy if personalized/customized product is damaged or a defect occurs. All other jewlery items/home decor items do not qualify for returns nor exchanges. If 14 days have gone by since the delivery date, unfortunately we cannot offer you a exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival or if the damage occurs in 14 days after delivery.
Shipping: To return your product send an email to [email protected] and we will instruct you on how to mail your item back.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
***For the Personalized Jewelry unfortunately Nikki B. Crafty has a no refund/cancellation policy. After a piece has been ordered the creation process has already begun. Each piece is handmade and personalized especially for you by the designer and its creation has begun the moment your order has been processed. If you have any concerns about your piece, please email us at [email protected] and the designer will fulfill your concerns.